Question 1

What are the membership tiers?

Accepted Answer

There are three tiers based on your total annual spend across all McNellie's Group locations. Beer tier covers $0 to $499, Whiskey is $500 to $999, and Champagne is $1,000 and up. Your tier upgrades automatically as you spend. No application required.

Question 2

How do I earn points?

Accepted Answer

You earn 1 point for every dollar you spend at any McNellie's Group restaurant when you have your form of payment linked to your app profile.

Question 3

Do I need to enter a credit card to open my Passport account?

Accepted Answer

Not anymore! The latest version of the app allows cash-only guests to enroll too. However, earning credit is seamless and easy when you register your form(s) of payment. Click here to learn more about the safe, user-friendly technology used to keep your financial information secure.

Question 4

How safe is my personal information in Passport/Thanx?

Accepted Answer

SO SAFE! Neither McNellie’s Group nor the app developer, Thanx, stores your credit card info or shares any data with third parties. We use tokenization, (the same technology used by Apple/Android Pay and in airport check-in kiosks) to keep your identity and financial information safe, while sharing only the necessary information directly with your card company. However, you may receive some emails directly from us with regard to your account or active promotions.

Question 5

How can I get credit for cash transactions?

Accepted Answer

Paid in cash? No problem! There’s a feature within the app (under the “More” tab) that allows you to take a photo of your receipt, to be reviewed by a human on the other end.

Note: Humans can take up to two business days to complete this task.

Question 6

Will I get credit for all purchases of McNellie’s Group products/services?

Accepted Answer

Almost! All food, beverage, and merchandise purchases made in a participating location, as well as event tickets, gift cards, and merchandise purchased from our online store earn progress. However, some less common purchases may not qualify, including third-party delivery and catering orders. We’re working on ways to improve this process!

Question 7

Can I redeem multiple rewards at once?

Accepted Answer

Sometimes. The fine print on everything reads, "not valid with any other offer," but it never hurts to ask our management if we're able to accommodate your request.

Question 8

Are all rewards redeemable at all locations?

Accepted Answer

Not quite. The most popular rewards are redeemable across brands, but occasionally, promotions are specific to one concept or location. Always read the fine print for more information, but don’t hesitate to ask a manager or email hospitality@mcnellies.com for further clarification.

Question 9

My progress isn’t showing up on my app. What do I do?

Accepted Answer

There are a few reasons your visits might not show up right away. Our recommended troubleshooting steps are as follows:

Confirm the payment method used is registered in your app.

Try refreshing your app by pulling down on the menu screen.

Did you pay with a gift card? Because the financial transaction technically occurs during the purchase of a gift card, progress is granted at that time, not during redemption.

Was your purchase through a third party service like Door Dash or EventBrite? If so, your payment was to the third party, meaning we don’t have a way to capture it. However, receipts from Door Dash may be submitted manually for 50% credit!

If steps 1-4 don’t work, please check out the Passport support page or email support@thanx.com.

Earn McNellie’s Passport App Rewards

Every Visit Brings You Closer to Free

Rewards That Add Up Quick

Using rewards is easy as 1-2-3

rewards questions